At Jonato Essentials, we want you to enjoy every purchase. If something isn’t right, we are here to assist.
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Eligibility: Returns or exchanges are accepted within 1 day of delivery/collection, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
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Exclusions: Due to hygiene reasons, opened or used personal-care products cannot be returned unless defective.
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Refunds: Approved refunds will be processed via the original payment method within 3–7 working days.
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Exchanges: Where possible, we offer product exchanges of equal value instead of refunds.
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Process: To request a return or exchange, kindly contact us via +254714836896 or jkjaykay18@gmail.com with your order details.
